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Sonali Bank holds 'Customer Service Improvement' confce
NATION BUSINESS REPORTSonali Bank Limited arranged an exceptional conference on 'Customer Service Improvement' for its officers and staff working in the branches of Dhaka Metropolitan area as second officer, cash incharge and Incharge of Bills &more
BRIEF: Malam Team wins 888 deal: The IT integrator will install a combined ERP-CRM system for NIS 4.5 million.
(Globes Via Acquire Media NewsEdge) Nov. 9--Malam Team Ltd. (TASE: MLTM) will install a combined ERP-CRM system at 888 Holding plc (LSE:888) in a NIS 4.5 million contract. The system will be installed over ten months and will have a seven-year warranty.more
United Airlines' Customer Relations Wins Award
United Airlines has been awarded the title of Best Project in Achievement, Marketing or Customer Experience by Six Sigma experts. The award was given to the carrier in recognition of the improvements it has made in dealing with customer queries,more
Integrating CRM with Web 2.0 apps in the cloud
Enterprise software giant, Oracle, has finally embraced cloud computing with the introduction of a web-based CRM On Demand in the Philippines in a recent media briefing on November 4 at the local Oracle office in Makati City. "For the past several monthsmore
Salesforce.com Rival: Marc Benioff Had Us Booted From Our Hotel (CRM)
At Salesforce's Dreamforce conference in San Francisco this week, CEO Marc Benioff outlined his cloud-computing strategy -- love. Comparing his cloud to Microsoft's (MSFT) Azure, VentureBeat heard Marc say: 'They hate everybody and we love everybody, andmore
Compiere 3.1 ERP and CRM software
Home> Software & Systems > Enterprisewide > Products and Services Products and Services Enterprise enabled Open source software specialist Compiere Inc. is now shipping an update of its enterprise resource planning (ERP) and customermore
Tata Steel signs deal for CRM to set up unit at Tinplate Company
Tata Steel has signed a contract with CMI FPE Ltd for the supply of six high-reversing cold rolling mills (CRM) for the setting up of a 2 lakh tonne tin mill black plate (TMBP) unit on the premises of Tinplate Company of India Ltd (TCIL), an associatemore
Tata Steel signs deal for CRM to set up unit at Tinplate Company
SC allows Tata to resolve dispute with IdeaSC allows Tata to resolve dispute with IdeaTatas demand apology from Orient ExpressTata may be 'preferred bidder' for Jaguar, Rover Tata Steel has signed a contract with CMI FPE Ltd for the supply of sixmore
Q&A: The Open Road to Better Customer Service
Improving customer service requires a clear understanding of the reasons for breakdowns, says the CEO of an Ohio-based moving company. However, after drilling down to the root causes, there are many paths toward improving employee performance in order tomore
Damovo Appoints Paul Butcher As Managing Director
Paul brings to the role a wealth of over 15 years of experience in the ICT industry and a strong track record of growing businesses. Prior to Damovo, Pauls roles have included Head of Marconi Asia Pacific region, Head of Marconi Australia and Head ofmore
Really Simple Systems Awarded Software Satisfaction Award
The results are based on the views of genuine buyers and end-users of business software applications. Lisa Kilmister, Sales Manager at Really Simple Systems, comments, 'We're a fairly young company, only two years old, so it's an honour to get themore
Genesys Receives Top Score For Interaction-centric Customer Service
According to the report, 'Interaction-centric customer service solutions focus on customer-facing interactions, offering deep functionality for agent, agent-assisted, self-service and eService on multiple customer interaction channels (e.g. agent, chat,more
Glovia and Salesforce.com Bring ERP to Cloud Computing
Glovia International, a subsidiary of Fujitsu Limited and a leading provider of extended ERP solutions for engineer-to-order and high volume manufacturers, and salesforce.com (NYSE: CRM), the enterprise cloud computing company, today announced themore
Quaero Announces Strategic Partnership With Clarabridge to Extend Customer Experience Management Practice Capabilities
Text Analytics Improves Customer Retention and Increases Profitability Charlotte, NC - October 14, 2008- Quaero, a leading marketing services provider, today announced it has partnered with Clarabridge, a leading provider of text analytics software. tomore
Belgium's CMI to supply CRM to Tata Steel
General Belgium's CMI to supply CRM to Tata Steel MUMBAI: The Belgium Group CMI, through its recently acquired Indian Company, CMI FPE Ltd., has inked a contract with Tata Steel for the supply of a 6-high reversing cold rolling mill (CRM) and anmore
Marriott Opens New Global Reservation Sales & Customer Care Center in Cork, Ireland
Marriott has opened a new Global Reservation Sales & Customer Care center in Cork, Ireland. The new Cork center will be responsible for handling reservation and customer inquiry calls originating from Ireland, the United Kingdom and Continental Europe.more
Swedish IT Agency on Track With Virtualization Solution That Boosts Customer Service
Description Banverket ICT (Information and Communication Technology) is the IT and communications services provider for Banverket, the Swedish rail authority. It also provides ICT services to national and international customers. Banverket ICT wanted tomore
For 16th Consecutive Quarter, Verizon Wireless Leads Wireless Industry in Customer Loyalty
BASKING RIDGE, N.J., Nov. 7 /PRNewswire/ -- For the 16th consecutive quarter, Verizon Wireless led the wireless industry in customer loyalty according to data released by the nation's largest wireless carriers over the past three weeks. Verizon Wireless,more
Exceptional case of customer care
Yarm A railway booking clerk travelled 150 miles in her own time to reunite a passenger with his lost luggage. When Donna Jasiewicz, 43, heard that the American had arrived for a wedding in Yarm, near Stockton-on-Tees, with the wrong suitcase, she setmore
United receives award for improvements in customer relations
United Airlines has announced that it has been recognised by an independent advisory panel, made up of Six Sigma experts from several industries, for the improvements that it has made to how it responds to customers when their travel does not go asmore
Released from the Selling Power Archives - Show Concern: Make customer service an action plan, not an empty phrase
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Zodiac Pool Systems Opens Customer Care Center
VISTA, Calif.--(BUSINESS WIRE)-- As part of its ongoing commitment to customer service, efficiency, operational improvement and convenience, Zodiac(R) Pool Systems, Inc., a worldwide provider of pool and spa products, recently dedicated its new Customermore
Zodiac Pool Systems Opens Customer Care Center
VISTA, Calif. (Business Wire) -- As part of its ongoing commitment to customer service, efficiency, operational improvement and convenience, Zodiac(R) Pool Systems, Inc., a worldwide provider of pool and spa products, recently dedicated its new Customermore
Salesforce Reveals Details on Next Major CRM Upgrade
Salesforce.com Tuesday detailed the upcoming 'Winter '09' release of its core customer relationship management (CRM) software product, which allows sales and marketing employees to track sales leads and transactions with their customers. During themore
United receives award for improvements in customer relations 11/7/2008 10:57:43 AM
(Airline Industry Information Via Acquire Media NewsEdge) United Airlines has announced that it has been recognised by an independent advisory panel, made up of Six Sigma experts from several industries, for the improvements that it has made to how itmore
Regulators customer service manager retires
EDENTON, N.C. " Cheryl Williams, manager of customer service for Regulator Marine, has announced her retirement after 18 years with the company and Al Partin has been appointed to succeed her, the company reported yesterday. Williams was in charge ofmore
Apisphere now Available for Salesforce CRM and Microsoft Outlook
Nov. 3, 2008 -- Apisphere today announced that it is bringing location-awareness capabilities to Salesforce CRM and Microsoft Outlook. Details are in the press releases below. Apisphere for Salesforce CRM Now Available on the Force.com AppExchange frommore
Customer Effective and Microsoft, Ctrip in China, United Way and Omniture, Cox's Customer Service, InQuira Hire
Epicor and Microsoft, Go Daddy's Upgrades, Persistent and Rackspace, eGlue and Nationwide - Oct 28, 2008 CRM Help from Oracle, Microsoft and ETI, Verimatrix and Video Ezy, Sage and Lexnet, Frost & Sullivan Customer Study - Sep 12, 2008 CRM Updatemore